Refund and Returns Policy – 30-Day Gameday Guarantee

POP-SPORT 30-Day Gameday Guarantee & Return Policy

At POP-SPORT, we stand 100% behind the quality and craftsmanship of our sports gear. Every jersey, hoodie, and custom fan product is backed by our hassle-free 30-Day Gameday Guarantee.

The 30-Day Gameday Guarantee

We want you to wear your team colors with absolute pride and confidence. If your order arrives with any printing defects, damaged fabric, sewing flaws, incorrect personalization (name/number), or doesn’t match the order specifications, we will gladly replace it for free or issue a full refund within 30 days of delivery.

• Zero Restocking Fees: We never charge restocking fees on approved returns or exchanges.
• Fast Replacement: Defective or incorrect items are reprinted and shipped via priority domestic tracking at no extra cost to you.
• 100% Secure & Verified: All transactions are processed through encrypted, trusted US payment gateways.
• We DO NOT accept to customer return and exchange or refund in following reasons:
  • – Damage caused by accident
  • – The product is as same as description
  • – You ordered by mistake / You are no longer interested
  • – Improper care, normal wear and tear
  • – Break down of colors and materials due to sun exposure
  • – Aftermarket modifications, products with water exposure
  • – We do not accept return item if you do not love product material. Therefore, please consider carefully before placing orders.
  • – We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

Order Modifications & Cancellations

Because each POP-SPORT item is custom-crafted on demand, production begins quickly after order placement. You may request a change to your size, custom name/number, shipping address, or cancel your order within 2 hours of placing the order by emailing us immediately at [email protected] with your Order ID.

Once an order has entered production or has shipped, cancellations or address modifications can no longer be processed.

How to Submit a Return or Replacement Request

To request a return, exchange, or replacement under our Gameday Guarantee, please follow these simple steps:

1. Email our Fan Support Team at [email protected] within 30 days of receiving your package.
2. Include your Order Number and a clear photo showing the issue (print defect, fabric damage, or measurement discrepancy).
3. Our dedicated US support team will review your request within 24 business hours and provide you with a pre-paid return shipping label or confirm your immediate free replacement.

Refund Processing Time

Once your return or refund is approved, funds are automatically credited back to your original payment method (Credit Card, Debit Card, Apple Pay, Google Pay). Refunds typically appear on your billing statement within 3 to 5 business days, depending on your financial institution.

Customer Fan Support

Have questions about your order, sizing, or gameday delivery? Our sports customer support team is here for you:

• Email: [email protected]
• Support Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
• Response Guarantee: Within 24 business hours